Frequently Asked Questions.
Answered.

Cachet verifies the claim against ride telemetry and data. We aim to complete this verification within one business day to ensure your claim reaches the insurer without delay. Validated data and evidence are securely transmitted to the insurer. The appointed insurer handles the final adjudication. They will contact you directly if further interviews or specialized documentation are required.

Once you submit your claim, you will receive a confirmation email with a secure link. This link allows you to monitor the lifecycle of your file within the Cachet Platform and see if it is "In Review," "Resolved," or "Denied".

You will need:

1. Incident Details: The exact date, time, and location.
2. Event Description: A clear summary of what happened.
3. Contact Information: Your (the person filing the claim) first name, last name, email address, and phone number so the insurer can contact you if necessary.
4. If you are the rider: The ride receipt during which the incident occurred.

No, uploading photos, invoices, or medical documentation is currently optional at the reporting stage. However, providing them at that stage is highly recommended as they can speed up the process. If not provided, the insurer may request them later to investigate the claim.

If you are a third party and do not have the specific vehicle frame number or user details, you can still submit your claim. While providing this information is highly beneficial for trip verification, it is not mandatory for the initial submission.

Once a claim is formally submitted, you cannot edit the primary form directly for security reasons. However, you can provide supplemental information, updated contact details, or new evidence (like late-received medical reports) either to our support team who will update the insurer or to the insurer when they make their first contact.